FAQs
Packaging
Is your packaging recyclable?
Yes, our cardboard boxes are widely recyclable with any household recycling collection or at a local recycling centre.
The plastic film from our compressed bales can be recycled with carrier bags.
The forage bags are made from 100% compostable material.
Refunds and Damages
Who should I contact if my order arrives damaged or incomplete?
Any issues with your order must be reported to our Customer Services department within 14 days of receipt. Customer Services can be contacted via email at hello@haybox.club or by telephone - 01905 600 224.
Subscriptions
Please see our handy user guide to help you navigate making amendments to your subscription -
Hay Buying Guide
Please see our Hay Buying Guide for all questions relating to the types of hay we provide, different cuts and their nutritional value.
Delivery
Which couriers do you use and how long does shipping take?
We use both DPD and Yodel to ship our orders. We send all orders on a next day delivery service, however, once your order is with the courier, we cannot be held accountable for unexpected delays beyond our control. Our Customer Services department will assist as much as possible if there are issues with your delivery.
How much do you charge for delivery?
We offer FREE 2-3 working day delivery on ALL orders over £35 to England, Wales & parts of Scotland.
Orders under £35 are £4.95.
Orders to the Highlands, offshore and Ireland are £5.95.
How do I add delivery instructions to my order?
Once we have processed your order, you will be sent an email confirmation which will include a tracking reference. You can add/amend delivery instructions directly with the courier using this link.
Hay and Forage Storage Instructions
How should I store my hay to keep it fresh for as long as possible?
We recommend storing your hay in a cool, dry environment, away from direct sunlight, heat sources and not on a concrete floor. Damp can rise through concrete floors and affect the quality of your hay.
How should I store my forage items to keep them fresh for as long as possible?
We recommend storing your forage items in a cool, dry environment, away from direct sunlight and heat sources. Once your forage items have been opened, they should be stored in an airtight container under the same environmental conditions.