Andrew D.
Munch munch munch
Terri M.
Always lovely hay and arrives in good time. The buns love it
Judith A.
I was concerned as to why the delivery service has changed from DPD to a company called DX. i am afraid they are no where near as efficient as DPD. my last order was put together on a Monday and it was Thursday before i received it.
Natalie R.
Fast delivery and great quality hay for the guinea pigs!
Michelle M.
Fab product bunnies love it !
Hannah S.
I’ve ordered this hay for years and has always been great. The past two deliveries however, the box seems different. It doesn’t fold out, instead it opens out at the top. I prefer the box where I can reclose it so it keeps the hay fresh.
Zoe M.
The hay comes down super quick despite being classed as "international" the hay is always super good quality and my guinea pigs loves the hay!
Karen K.
The boys absolutely love this hay! Great thick strands, smells gorgeous and really fresh.
Catherine F.
Absolutely beautiful,so impressed and our piggies love it, thankyou so much!!
Judith M.
Good quality. Very green. Rabbits love it.
Alisha J.
She loves it!!
Ordered the free taster pack which was brilliant to access the quality and also for our Bun Arelle to try.
1st thing is the quality is amazing, fresh, Green and sweet smelling.
I’m a hay fever sufferer and have had no issues.
Decided on the 2.5kg mixed blend bale as it’s a nice balance of what she likes.
It arrived in 48hrs, tracking info was spot on.
Arelle couldn’t wait to start!
Will be subscribing, ok so its not cheap but it’s gourmet hay compared to the dry brown bales I’ve bought from Pets and Home and other pet food stores.
My Bun deserves it.
Zsuzsanna B.
This is not a blend hay. These hays better for goats or cattles rather then guinea pigs.
I need to buy softer hay what is perfect for guinea pigs. Disappointed again.x waste of money
Clare W.
This product is enabling our guineapigs to enjoy one of their most favourite and essential things to do; eat hay! They're eating lots of it so it must be good.
Alice P.
Phil is always thrilled to receive his Hay Box delivery! Having tried and tested many brands, this is the only hay he will happily eat!
Jake H.
Always good quality and the rabbits love it
Madison T.
Quality hay!! A bit dusty with shorter pieces of hay, but they still enjoy it!
Kelly
Fast delivery good products
Karen P.
Our box arrived within two days of my order which was fanastic. Our guinea pig loves burying himself in a pile of this hay and munching his way out again.
I meant to leave feedback a few months ago too saying thank you for arranging a new box so quickly after my original order went missing.
Great service everytime I order and superb quality.
Mrs R.
My rabbits love it and alway eat it all and it helps my rabbit with slight breathing problems to stop sneezing and wheezing as often
Samantha A.
Always fresh, green and with a sweet smell that my rabbits adore! I feel very happy feeding this top quality hay! I would highly recommend it to any rabbits/small animal owners! Having worked with horses most of my life, I’ve come across a lot of different types of hay and this product is fantastic. The company is always professional, has prompt service and with a personal touch, a card inside the box from the person who packed it for you. I Love the care and attention to detail! Just what my rabbits deserve! Thank you Hay Box!
Julie S.
Great quality hay. Thank you
sharon C.
This hay is incredible, every time we order it it smells incredible, it's so green and so beautifully hand packed. They have wonderful customer service and super quick delivery. I have 6 very happy piggies, a happy daughter and me? Well I'm happy too! Such excellent hay and a very good price and it's def packed with love!
Ceylon H.
Timothy hay blend. The pigs definitely look forward to this every day, soon as I put it in for them they are eating it .
Looks a lovely green colour, and no dust.
Delivery was quick too.
Victoria M.
Brilliant service, I had a question regarding the products and the colleague who responded was friendly, helpful and very knowledgeable.
Products arrived promptly, neatly packed and very high quality.
Would never use anyone else!
Chloe S.
Always packed so well, fluffs up brilliantly and is top tier quality hay!
Ryan
We’ve previously ordered the mixed hay blend for our rabbits and have always been happy with it, but this recent order has been disappointing.
The hay arrived in a different box — smaller but taller than the original packaging. Unfortunately, the new design makes it much harder to keep the hay fresh, as it doesn’t close as securely as the previous box did. The original packaging was much more practical for storage.
We also noticed there seems to be a lot more dead hay in this batch, which we haven’t experienced before. The quality doesn’t feel as consistent as previous orders.
We’ve been happy in the past, so we’re hoping this is just a one-off, but the packaging and quality changes have definitely been noticeable.
Chris C.
Rabbits love it, delivered quickly, perfectly packed by Heather.
Wendy A.
My three girls are really enjoying their HayBox hay!
Biscoff says she loves it so much that she will eat it, lie in it, and even wear it as a fancy hat!
Heather M.
Bunnies decor the hay and love the hay cookies
Anits L.
Great service good quality product.
Jay R.
Great quality hay and our rabbits prefer this over any other hay we have given them!
Mary J.
Haybox is by far the best hay out there, I’ve been using it for five years now and never had an issue. Hay is always fresh and green and long strands. I’ve tried many other online brands and never have got the same quality as this, it’s always brown and stringy! I will be using haybox for as long as I own guinea pigs, they love it and get excited when they hear me putting more in for them
Dennys J.
This is the first time we have bought hay from Hay Box and our little guinea pigs love it, the quality of the hay blend is outstanding we will definitely be ordering more in the near future. Thank you at Hay Box.
Bethany M.
Amazing hay, my two wee bunnies love it so much!
Isaac S.
Great quality hay the chinchillas love it
Karen S.
Good quality dust free hay. None is ever wasted!
Jane R.
So glad to have found a hay my bunnies like more than my sofa!
Tanya B.
My floofs looooove your Timothy hay..they have tried others and nope....yours is the best.
Angela F.
Ringo absolutely loves her blend of hay from Haybox. I've now increased how much she has a month as she eats so much. Thanks for keeping my girl happy and healthy
Sheelagh S.
Our bunnies love your hay.
Sarah H.
Lovely green hay, always so fresh and a nice mix.
CHLOE H.
Great service. Guinea pigs love the hay. Thank you!
Anthony e.
Excellent quality
Jaynie E.
Awful service. 2nd occasion I have been charged double because the company duplicated my order. Nothing done to rectify situation. Would not recommend at all!!
Marie R.
My bunnies and piggies adore this hay huge thank you
Maria H.
I only buy hay from haybox. Piggy loves it
Leeann c.
i have 3 rabbits and they all really enjoy it more than any other hat brands i have tried it's all gone in the morning when i put it in they we racks the night before x
Candidia H.
at the moment the hay is brilliant, lovely and green my two boys love it.the delivery was really good.
Laura W.
Please can I have some more hay?
They love it
Abdus Salam Baig M.
Hello,
I hope you are well.
I am writing regarding my recent order of Timothy hay blend. When placing the order, I was informed that the blend would include soft Timothy hay along with coarse long stems .
However, the item I received contains only long, coarse-cut stems. There is no soft Timothy hay at all, and it does not appear to be a blend as described on your website or explained to me at the time of ordering.
As I ordered this specifically for my rabbits, the texture is important, and unfortunately this product does not match what was advertised.
I would appreciate it if you could please:
- Confirm whether this was a packing error, and
- Advise on a replacement with the correct Timothy hay blend or an appropriate refund.
I have always trusted HayBox for quality products, so I hope this can be resolved promptly.
Thank you for your time, and I look forward to your response.
Kind regards,
Asb Mirza
Maja W.
Not really good quality, too short and soft, my guinea pigs eat just small part of it
Sarah M.
Definitely recommend as rabbits won’t eat any other hay
Isobel B.
My guinea pigs absolutely love their fortnightly hay box! They popcorn whenever we put fresh hay in their houses!
Sarah J.
Always great quality and the bunnies love it :)
Rachael R.
This was not a mixed blend it is solely course blend and my rabbits don’t like it.
Andrew R.
Please, please, please consider DX deliveries. I understand they may be cheaper, but they clearly don’t care for the boxes and have had multiple issues with deliveries.
Kate W.
Hasn’t even arrived yet. Been out for delivery 3 times yet has not actually been delivered.
Nicola D.
My guinea pigs love this hay. I've tried other types / brands and this is far superior. It looks and smells really fresh, and I can tell it has been packaged with care too. The price is great. And, the customer service is excellent.
Rebecca R.
My piggies love this hay, always so fresh! Such great value
Grace G.
I had high expectations of this from the reviews but the hay is so dry and is like straw my bunny won't eat it
Lauren L.
Perfect as always, I won’t buy hay from anywhere else.
John L.
Excellent hay, we sent it to Fat Fluffs rabbit rescue as our bunnies are there for 5 nights, they love it and share it with all the resident bunnies there.
MRS M.
This is by far the best hay for my daughter's guinea pigs they love it. Always fresh and prompt delivery been ordering it for months now won't buy anywhere else
Laura F.
I regularly order this hay as it has long strands and lots of seed heads which my guinea pigs love. Unfortunately I have been disappointed with this box. It is full of grass seeds which are really sharp and I’m worried about them getting into ears, eyes etc as they’ve been getting stuck in bedding and clothing.
I understand that hay is a natural product and these things happen, however, I would have expected some level of quality control, especially as this is sold as “hand packed”.
Alison P.
Amazing as always one happy bun thanks
Pat W.
Quick delivery and a great product.
Rachel B.
They hay it’s self is great! As is the price and service from Haybox.. The only issue I have is that, I had a subscription and the delivery company kept leaving it outside despite me leaving a note with them on their tracking so the hay kept getting wet from the rain.. But this is something Haybox have no control over! So it’s a 5 star review for Haybox it’s self as I can’t fault the service/product from them
Lisa J.
The blend is really good for bunnies teeth. They enjoy when get this hay
Sonny A.
It hasn’t arrived yet.
Sarah J.
Excellent quality, my guinea pig loves to eat this hay
Sarah L.
Our rabbit will only eat the timothy haybox blend, he refuses anything else!
Diane F.
Good quality. Fast delivery
Lisa
Well at first i didn’t think my rabbit liked it. Its alot more coarse than what hes used to. But it was lovely and green and fresh looking. Took him a few days to get used to it. The vet advised me to buy hay from Hay Box because his teeth were getting a little sharp at the back. Now he loves it. So thanks Hay Box. Hes munching on it now ☺️
June F.
new delivery van - boxes arrived in good condition. Hay perfect
Jaki B.
Amazing hay! My four guinea boars absolutely luv the hand packed Timothy blend, it's perfect,and it smells amazing,it has wonderful green leaves and lots of seedhead which my boys really enjoy! I recommend to everyone with small animals! Great for teeth and tums! So easy to order and speedy delivery.
Clair B.
BUNNIES FAVOURITE! GREAT COURIER TOO (DX)
Abi R.
Good quality hay and reliable service
Clare B.
Very good quality piggies love it.
Gwen C.
I love opening a fresh box of Timothy hay blend with it's lush smell. The guinea pigs love it even more this time of year when there is less grass to eat in their run.
Kerrie H.
Excellent quality hay,as always. My buns love it.
Andrew D.
Bunnies love it.
Rachel L.
I’ve been using haybox to buy hay for my guinea pigs for years now and I’m always happy with it, great options for different size boxes depending on what storage space I have available, good quality hay that my pigs enjoy! Speedy delivery, I’ve also bought the forage and extras before and it’s always been good quality and the pigs seem happy!
Sarah W.
Can tell the quality of hay is really good, lots of nice seedy stems which my rabbit loves
Elise S.
My pigs love this hay, always fantastic quality.
Lauren J.
This batch of Hay doesn’t look as green as usual, however it still has the lovely sweet smell so hopefully the bunnies enjoy it as usual
Caroline O.
My guinea pigs love this hay! it’s such great quality.
David G.
I very much like the Timothy hay blend, but the experience from the DX delivery service is extremely poor. The hay was supposed to be delivered 2 days ago but never arrived, even though they said it was out for delivery. Your previous courier was much better because you could rely on it arriving promptly within 2 to 3 days. DX delivered late last time we ordered as well, which is difficult if you are out at work on certain days of the week and there is a risk of the boxes getting soaked with rain!
S T.
Replace the box you sent me as this was just a box of dried straw…. Or looked like it
Not happy at all just getting dried out Hays which looked like straw and my bunnies just looked at it and left it
Lo L.
Quite thick hay, not sure my guinea pigs like it yet.
John S.
It is supposed to be a mix of timothy hay and meadow hay, all I can find in it is extremely long strands of timothy hay, far too long and stalky for my guinea pigs.
Had to throw most of it away and mix what bits were left myself.
Claire M.
My bunnies absolutely love the Timothy hay blend box wouldn’t feed them anything else❤️
Sheelagh S.
My bunnies love your hay, and we have been buying hay from you for years.
Just recently I find I am waiting a long time for order fulfilment and delivery. This is a real change from when we first began using Haybox 4 years ago. I don't have space to store more than one box at a time but I am having to order way ahead of time because it's taking ages to arrive from when an order is placed.
It makes it very difficult and feels unreliable. I don't want to buy our hay elsewhere but I am starting to consider it.
Sarah S.
Hi I still have not even received my products from Haybox. The hay is always of good quality but since changing currier delivery time has become uncertain and there is no proper communication from DX the new delivery service Haybox is using. The last time this also arrived very late and they just leave my hay outside. I'm happy to pay for good quality hay from Haybox but if this doesn't change I may need to look for a new provider.
Lynn S.
I haven't received my order yet.
Willow H.
Lovely blend of hay. Thank you Heather for packing this order :)
Will definitely be subscribing for future hay orders once I know how much we go through
Rebecca W.
Have been using HayBox for six years. So simple to manage subscription and excellent customer service when contacting the team.