Edyta O.
This’s not a first order we placed with you. I am pretty sure it is not the last one either. We love the way is packed, the smell and the quality. Our rabbit Melody loves your hay!!
Kaye
I’ve been ordering haybox for a few years now and the quality has always been really good. It has minimal dust, the hay is good quality and the delivery comes really quickly. I have never had issues with bad hay ever.
Also, i think this worker at your warehouse ‘Kay’ has been packaging my orders the past couple of times and i just wanted to say i thought it’s really cute!! Thank you !! my bunnies love it.
Magdalena F.
I first ordered a tester to see if my guinea pigs like the hay. They adored it! I have ordered 10kg bales of this fragrant hay as the quality exceeded what I was buying in pet store. And I dont know if I ever go back to pet store hay. Piggies are popcorning! It is really nicely packed as well. Thank you!
Mona M.
Our Guinea pigs live the hay. However there is a lot of fine bits in the packs we have been getting
Sylvia J.
My Rabbits and Guinea pigs love this Hay.
Tarryn T.
Love the box very easy to order and ideal for my gerbils.
Julia A.
Excellent quality hay, put guinea pigs love it. Very fast delivery.
Charlotte W.
Good recommendations, smells amazing, great price for big boxes, always delivered timely and I am notified of any changes promptly via email.
Jackie E.
My chinchillas love this hay and some of them can be extremely picky
Hayley R.
I do not like to complain but I have received an email to review the product. Unfortunately this time I just received a bag of dust and chopped hay. I have reported the issue and was advised to purchase the hand picked next time. I am sure the hand picked hay is of much better quality but unfortunately i am out of pocket now by around £50 as I can’t warrant spending £10-£15 to return the item.
Eleanor T.
The hay is all dust. I have emailed in a complaint asking for a refund. The hay is so dusty it is unusable.
Clair B.
Excellent value and fast delivery.
Kat J.
All good. No issues.
Clare V.
Always excellent from you. Use a lot of your forage too. Great job
Lynne B.
Lovely green colour look so fresh
Jodie B.
Good quality hay the guinea pigs favourite, seems a little bit dustier than usual but other than that it's great :)
Rebecca G.
My girls peggy and olive love the hay and I have had allergy to some timothy hay but not this one
Liselle C.
The problem was this time it was especially a lot of dust and short cuts, literally like it must have been the bottom of the barrel or over cut. Very disappointing this time and a lot of waste.
I have ordered blends before and coarse cuts and this was the worst yet.
stacey
the hay this time was mostly dust rather than long strands of hay
Siobhan H.
Couldn't believe the quality of this hay! So so green! Both rabbit and guinea pigs very happy!
Janice
Exceptional hay, as always.
Lucinda B.
Thanks for the beautiful fresh smelling hay. My doe Tabitha loves it!
Philippa A.
Always perfect Guinea pigs love it ⭐️
Linda C.
Primrose and Mr Bingley absolutely love burrowing into their Timothy hay! This is so popular we've now got a regular subscription in place as this is a must have product for eating as well as playtime.
Sheila R.
My bunny won't eat anything but fresh green Timothy hay. My two budgies also enjoy nibbling on pieces in their cage.
Gary F.
Every box of hay I’ve ordered has been of high quality and delivered quickly.
Marina S.
My piggies always love this hay.
Hannah S.
The hay is nice quality but the box is a bit awkward. I'd love a taller, narrower box with a large perforated section that you can push in so you can reach a hand in and grab some hay without it flying out everywhere.
Amy M.
Check hay when packing it as I selected ‘hand packed’ if it was hand packed they would of felt the spikes as it was full of it
Mei-Ling F.
This is the first time I re-order from Haybox after a long pause from my subscription due to poor quality of hay not the same as before when I stopped it, but disappointingly, I found a dead cockroach squashed between the hay after a week when I topped up the hay for my buns. I freaked out and had to throw the entire box away.
Daniel K.
Full of dust and only short strands.
Lynn B.
I have changed to mixed blend as my two bunnies have different preferences. They seem happy with this.
It always smells amazing.
Ms A.
This box is completely different to what the taster bag looked like. The box is only full of coarse cut. My rabbit is not touching it.
Helene W.
Lovely quality and smells so fresh!
Lynne D.
Seems expensive at first but isn't as it goes far and.none wasted. Plus fussy eater rabbit loves it. Great product. Not like cheaper pet shop hay that is dusty and looks tasteless.
Katie C.
Thank you Haybox for pur subscription! We've used haybox for years for our guinea but especially recently we need to give haybox kudos for switching courier and ensuring a really reliable service. We had issues in the past with the other couriers with shipments going missing but since using DHL they arrive super quickly and no problems :)
Rachael N.
My buns did not seem very keen on this most recent box. They have pulled most of it through looking for the good stuff. Consequently I have had to order another box much sooner than usual as they have ploughed through it.
Mehrnaz K.
High quality Hay, very good team, best outcome!!!
MISS K.
Great hay, my guinea pigs love it.
Hayley H.
We have ordered from Hay Box for 10+ years now. All of my past and present rabbits love the hay especially long crunchy bits lol. Always comes packed really nicely and very fast. The reason for 4 stars not 5 is because dependant on time of year we find we get some boxes with alot of dust and small pieces of hay and sometimes it’s a little brown and soft which our rabbits don’t like so we end up throwing some out but that’s just because of the weather and time of year I would assume! Still great quality, good pricing and super quick delivery which is what you want!
James A.
No problems at all, thank you very much - Guinea Pigs all happy too, which is what matters. Will be in touch again, when they have munched their way through it.
From James
Emma S.
Easy to order, fast delivery and my piggies LOVE it!
Lauren A.
The best quality fresh hay I’ve ever bought!
ASHLEIGH
Amazing as usual!
MRS
Fab sweet smelling green hay as usual
H E.
Always great shame the postage is so expensive that's the only complaint
Kevin E.
Great hay, our bunnies love it and cannot wait for the box to be opened, lol.
Lisa C.
Excellent quality hay - my new bunny loves it!
Emma R.
Patrick and Pinky love their HayBox Timothy Blend hay.
Sharon
Still rather dusty and waste some of it but good quality hay
Susana A.
My bunnies love the hay
Mahri F.
Used for years however my guinea pigs started getting mites since the last box of my hay got it cleared up with vets. Received another box of the hay and bang mites again. Hay box obviously denied it and basically said it had came from my guinea pigs environment! (Who’s cleaned daily and on cavee fleece liner) family member had same problem and a boarding I use advised against it after it infested the guinea pigs. Subscription now canceled. More vet fees to pay out!
Hazyl B.
Haven't actually received my order. It was due to arrive 25/08/26 but DHL still have it.
This isn't the first issue I've had with this delivery service.
Kelly
My girl loves this hay would recommend
Linda W.
Excellent quality, fast delivery. Rabbits love it.
Isaac S.
Great service as always, great quality product delivered in quick time thank you
Amba B.
Always prompt and good quality
Marion M.
Great hay, easy to order, fast response and delivery. Very reliable
Harley Y.
Amazing quality hay!!! So green and so fresh the piggies go wild for it all 15 of them ☺️
Laura S.
This batch of compressed bales is very stalky, which is why I stopped ordering the loose hay in boxes (which is very stalky). My guinea pigs love their Haybox hay usually but they hardly eat the stalky bits so are wasting a lot. The soft cut hay is too soft so I’ve stopped ordering it too.
Mary-Anne H.
This is a good quality blend. My guinea pigs are enjoying it. Echo loves the soft flat leaves, and Albert tucks into the seed heads before anything else, so its a great combo mix for my two boys.
Echo always lets me know when more hay is needed.
Samantha p.
Absolutely lush hay, very green, nice long bits, nice amount of the little fluffy things my guinea pigs love it and my allergies love it (in a good way!). I had been using compressed hay from elsewhere which was a lot cheaper and a lot more for the money and I was really worried that Haybox hay wouldn't last long but it really has. I think because it's longer strands, I chose the boxed by hand because I'm sick of compressed hay and every bit of it is usable and full, whereas before with my previous brand of hay it was very dusty and had lots of little rubbishy bits (which made my allergies go crazy). Very happy with this hay, love that you can get the little samples too to check which hay you prefer (or the guineas prefer!). Also ordered the little airplanes this time too to stuff with hay and forage, super cute.
Stacey G.
I understand that things will get into the hay during harvest but my box is full of these dead bugs and im having to sift through and get rid of them so that I dont serve them to my rabbits. The odd one or 2 is understandable but ive found 11 now and im not even half way through
Gemma M.
This it great hay my rabbits and chinchillas go crazy for this hay. Thank you
Arlene B.
There is a lot of dead brown bits in it and my bunnies won’t eat it like
That!
Lauren J.
After losing one of our buns, we downsized our usual order and this is a great size!
sharon C.
Another delivery for us, we have been buying and loving the blend 10kg since July 2025 and both my daughters buy the same for their guinea pigs.
I always smile when I reach in twice daily to change and or top up their C&C cages because it smells incredible. It still smells incredible right at the bottom of the box as well.
We always have extras when we order and the plantain and forage mixes are beautiful and smell incredible. We have also bought:
Gnaw Log, Willow Chew Sticks, Natural Willow Ring, Willow Balls, Grass Balls, Aeroplane Hideaway, Natural chew Carrot, Banana Leaf Carrot, Wacky Wobblers, Natural Grass Carrot, Natural Willow Hay Rack and everything has been a great price and they love them!
Such a great company ~ give them a try
Happy guinea pigs happy mumma!
Can't recommend highly enough and having tried quite a few companies for hay deliveries I don't need to try any more and neither will you!
Fabulous quick delivery, price and the customer service is 10/10
Mrs S.
Fresh, green, sweet smelling hay. My two chinchillas are always at the hay bag waiting when I get the box out to fill it up for them. They go nuts for it and won’t eat anything else. If I run out and have to get emergency hay from pet stores I get a look of deep disgust.
Angela H.
Daisy (& Delilah sadly binked over bridge) love the hay. They weren’t so keen on the other one we ordered so 5kg of that was donated to our local RSPCA for their rabbitry.
Jane S.
The best quality hay for my guinea pigs that I have found.
Jane S.
Great quality and my piggies love it.
Sharon M.
Our boarding rabbits love the blend hay
Clare H.
Great hay, bunnies and guinea pigs love it!
Fiona L.
My two bunnys absolutely love this hay, they will only eat hay from hay box.
Jane T.
Fresh but can sometimes be too stalky. Be ok for rabbits like that but not so much for the guinea pigs. Tends to differ each time.
Sarah W.
My guinea pigs love this hay. It’s always green and fresh. The best quality hay around. Delivery is always quick too.
Lisa B.
Lovely fresh hay.
Unfortunately it was delivered to the wrong house and the box was ripped on three sides and had to taped up before we could walk with back to our house.
Poor delivery service.
MRS
Amazing hay. The best out there.
Elysia B.
My rabbits absolutely love this hay. It’s always fresh and green!
Sarah C.
We bought the sample box, the rabbits loved the blend hay from the sample, it cannot be the same thats been sent because they're not interested in eating it, the sample they just wouldnt stop eating.
Linda C.
Our piggies have tried various hay brands but Bingley would like to say they absolutely love this Timothy hay.
Candidia H.
lovely and green guinea pigs love it.
Heather M.
The bunnies love it
Heather G.
Brilliant! This company make sure my rabbit never goes without regardless of what happens with the delivery people or if I run out. They are just brilliant at what they do and their products are first class. They are not cheaper than main stores but I know they will always have what I need, unlike shopping stores.
Miss
Hay is always perfect
Philippa R.
quick delivery and good quality hay
Baljit S.
Benji sadly lost his partner but still loves his hay!
Hannah T.
I have moved to your brand since being with Happy Hay company for over a year. The last batch of hay from them my bunnies would not touch. And I have 11 bunnies in different areas, so I knew it was the hay, rather than anything else. Your hay brought them back to enjoying hay again and that makes me a happy owner knowing they are eating enough again
Alison B.
We have an elderly bunny, he’ll be 10 soon. He might be blind & not get around much but he can find your hay instantly!! He adores it & it never disappoints
Ksenia
We've been getting these for our guinea pigs for years. Great quality, and packaging - we normally buy 2 bales and store the other away for several weeks, it is always still as fresh as it had been on delivery. I've never come across better quality hay in any pet store I've visited. And the subscription is very handy
Kris C.
Hay is always amazing. My bunnies love it. This next part relates to my previous order - last month my boxes seemed to have been forgotten by the carrier. I dropped an email to the Team and they contacted them straight away and let me know that, if not located within a day, a replacement would be organised. The delivery was then sorted out very quickly. An amazing Team you have there!
Naima I.
i am a regular customer of Hay Box, but this time I am so upset with the quality of the blended hay Compressed Bale. I was shocked; this time it is so powdery and very short hay.
Hand-packed hay is always good. No complaint with that.
Sharon
Great hay but a lot of dust as you pull hay out of the box and separate into bundles for the different cages
Sharon
This is wonderful hay my piggies love it. Only complaint is the amount of dust you get as you take hay out of the box.