Jaynie E.
Awful service. 2nd occasion I have been charged double because the company duplicated my order. Nothing done to rectify situation. Would not recommend at all!!
Marie R.
My bunnies and piggies adore this hay huge thank you
Maria H.
I only buy hay from haybox. Piggy loves it
Leeann c.
i have 3 rabbits and they all really enjoy it more than any other hat brands i have tried it's all gone in the morning when i put it in they we racks the night before x
Candidia H.
at the moment the hay is brilliant, lovely and green my two boys love it.the delivery was really good.
Laura W.
Please can I have some more hay?
They love it
Abdus Salam Baig M.
Hello,
I hope you are well.
I am writing regarding my recent order of Timothy hay blend. When placing the order, I was informed that the blend would include soft Timothy hay along with coarse long stems .
However, the item I received contains only long, coarse-cut stems. There is no soft Timothy hay at all, and it does not appear to be a blend as described on your website or explained to me at the time of ordering.
As I ordered this specifically for my rabbits, the texture is important, and unfortunately this product does not match what was advertised.
I would appreciate it if you could please:
- Confirm whether this was a packing error, and
- Advise on a replacement with the correct Timothy hay blend or an appropriate refund.
I have always trusted HayBox for quality products, so I hope this can be resolved promptly.
Thank you for your time, and I look forward to your response.
Kind regards,
Asb Mirza
Maja W.
Not really good quality, too short and soft, my guinea pigs eat just small part of it
Sarah M.
Definitely recommend as rabbits won’t eat any other hay
Isobel B.
My guinea pigs absolutely love their fortnightly hay box! They popcorn whenever we put fresh hay in their houses!
Sarah J.
Always great quality and the bunnies love it :)
Rachael R.
This was not a mixed blend it is solely course blend and my rabbits don’t like it.
Andrew R.
Please, please, please consider DX deliveries. I understand they may be cheaper, but they clearly don’t care for the boxes and have had multiple issues with deliveries.
Kate W.
Hasn’t even arrived yet. Been out for delivery 3 times yet has not actually been delivered.
Nicola D.
My guinea pigs love this hay. I've tried other types / brands and this is far superior. It looks and smells really fresh, and I can tell it has been packaged with care too. The price is great. And, the customer service is excellent.
Rebecca R.
My piggies love this hay, always so fresh! Such great value
Grace G.
I had high expectations of this from the reviews but the hay is so dry and is like straw my bunny won't eat it
Lauren L.
Perfect as always, I won’t buy hay from anywhere else.
John L.
Excellent hay, we sent it to Fat Fluffs rabbit rescue as our bunnies are there for 5 nights, they love it and share it with all the resident bunnies there.
MRS M.
This is by far the best hay for my daughter's guinea pigs they love it. Always fresh and prompt delivery been ordering it for months now won't buy anywhere else
Laura F.
I regularly order this hay as it has long strands and lots of seed heads which my guinea pigs love. Unfortunately I have been disappointed with this box. It is full of grass seeds which are really sharp and I’m worried about them getting into ears, eyes etc as they’ve been getting stuck in bedding and clothing.
I understand that hay is a natural product and these things happen, however, I would have expected some level of quality control, especially as this is sold as “hand packed”.
Alison P.
Amazing as always one happy bun thanks
Pat W.
Quick delivery and a great product.
Rachel B.
They hay it’s self is great! As is the price and service from Haybox.. The only issue I have is that, I had a subscription and the delivery company kept leaving it outside despite me leaving a note with them on their tracking so the hay kept getting wet from the rain.. But this is something Haybox have no control over! So it’s a 5 star review for Haybox it’s self as I can’t fault the service/product from them
Lisa J.
The blend is really good for bunnies teeth. They enjoy when get this hay
Sonny A.
It hasn’t arrived yet.
Sarah J.
Excellent quality, my guinea pig loves to eat this hay
Sarah L.
Our rabbit will only eat the timothy haybox blend, he refuses anything else!
Diane F.
Good quality. Fast delivery
Lisa
Well at first i didn’t think my rabbit liked it. Its alot more coarse than what hes used to. But it was lovely and green and fresh looking. Took him a few days to get used to it. The vet advised me to buy hay from Hay Box because his teeth were getting a little sharp at the back. Now he loves it. So thanks Hay Box. Hes munching on it now ☺️
June F.
new delivery van - boxes arrived in good condition. Hay perfect
Jaki B.
Amazing hay! My four guinea boars absolutely luv the hand packed Timothy blend, it's perfect,and it smells amazing,it has wonderful green leaves and lots of seedhead which my boys really enjoy! I recommend to everyone with small animals! Great for teeth and tums! So easy to order and speedy delivery.
Clair B.
BUNNIES FAVOURITE! GREAT COURIER TOO (DX)
Abi R.
Good quality hay and reliable service
Clare B.
Very good quality piggies love it.
Gwen C.
I love opening a fresh box of Timothy hay blend with it's lush smell. The guinea pigs love it even more this time of year when there is less grass to eat in their run.
Kerrie H.
Excellent quality hay,as always. My buns love it.
Andrew D.
Bunnies love it.
Rachel L.
I’ve been using haybox to buy hay for my guinea pigs for years now and I’m always happy with it, great options for different size boxes depending on what storage space I have available, good quality hay that my pigs enjoy! Speedy delivery, I’ve also bought the forage and extras before and it’s always been good quality and the pigs seem happy!
Sarah W.
Can tell the quality of hay is really good, lots of nice seedy stems which my rabbit loves
Elise S.
My pigs love this hay, always fantastic quality.
Lauren J.
This batch of Hay doesn’t look as green as usual, however it still has the lovely sweet smell so hopefully the bunnies enjoy it as usual
Caroline O.
My guinea pigs love this hay! it’s such great quality.
David G.
I very much like the Timothy hay blend, but the experience from the DX delivery service is extremely poor. The hay was supposed to be delivered 2 days ago but never arrived, even though they said it was out for delivery. Your previous courier was much better because you could rely on it arriving promptly within 2 to 3 days. DX delivered late last time we ordered as well, which is difficult if you are out at work on certain days of the week and there is a risk of the boxes getting soaked with rain!
S T.
Replace the box you sent me as this was just a box of dried straw…. Or looked like it
Not happy at all just getting dried out Hays which looked like straw and my bunnies just looked at it and left it
Lo L.
Quite thick hay, not sure my guinea pigs like it yet.
John S.
It is supposed to be a mix of timothy hay and meadow hay, all I can find in it is extremely long strands of timothy hay, far too long and stalky for my guinea pigs.
Had to throw most of it away and mix what bits were left myself.
Claire M.
My bunnies absolutely love the Timothy hay blend box wouldn’t feed them anything else❤️
Sheelagh S.
My bunnies love your hay, and we have been buying hay from you for years.
Just recently I find I am waiting a long time for order fulfilment and delivery. This is a real change from when we first began using Haybox 4 years ago. I don't have space to store more than one box at a time but I am having to order way ahead of time because it's taking ages to arrive from when an order is placed.
It makes it very difficult and feels unreliable. I don't want to buy our hay elsewhere but I am starting to consider it.
Sarah S.
Hi I still have not even received my products from Haybox. The hay is always of good quality but since changing currier delivery time has become uncertain and there is no proper communication from DX the new delivery service Haybox is using. The last time this also arrived very late and they just leave my hay outside. I'm happy to pay for good quality hay from Haybox but if this doesn't change I may need to look for a new provider.
Lynn S.
I haven't received my order yet.
Willow H.
Lovely blend of hay. Thank you Heather for packing this order :)
Will definitely be subscribing for future hay orders once I know how much we go through
Rebecca W.
Have been using HayBox for six years. So simple to manage subscription and excellent customer service when contacting the team.
Sarah P.
Good quality hay that the guinea pigs enjoy.
It's a shame about the new delivery company who despite being given safe place to leave the box, still leave it out in the rain.
Joanna M.
Lovely fresh hay. We have bought from numerous places and this has been the best one yet.
Michelle L.
Piggies absolutely love this hay
Polly W.
Great hay & reliable service. Flexible & quick delivery when I need to adjust the frequency of deliveries
Claire-Louise T.
Best fresh hay we've tried, the buns and piggles are obsessed by the blend.
Gillian D.
Great product, fast delivery.
Andrew W.
Our 2 rabbits love this hay. The strong coarseness is proving great for their teeth and stomachs. Highly recommend
Carol P.
My 3 rabbits love their hay it is such good quality and no waste and not dusty like some can be
Jane J.
Fast delivery as always and great quality
karen b.
My two rabbits are the fussiest l yried loads diffrent hay so glad l came across Timothy blend they love it
Jackie E.
My chinchillas love this hay and there is very little waste
Kyra W.
My bunny just loves the Timothy hay blend from Haybox. It's so fresh smelling. My bunny has been working hard trying to break through the box to get more!
Ann M.
Always good to qualify hay my piggies love it, l had trouble with delivery however hay box sorted it out ,and sent me a replacement box of hay .Always professional and efficient.
Hannah B.
While the hay is always perfect, the delivery was not so good. Used to always be reliable and on time. This time it was not delivered in the day I was originally told by courier company. Appears to be a different company from previous
Seirian S.
The hay is great but the delivery too slow - our poor bunnies were very hungry. The delivery service DX moved the day without consulting me. I contacted both DX and Haybox - no response.
Lucinda B.
Both my rabbits adore munching the hay and can't wait for me to open the boxes when they arrive. The hay always smells sweet and fresh too. Thank you for such an excellent product.
Baljit S.
Your hay is great but you use delivery companies like DX that have failed to deliver the hay for well over a week now
miss L.
I never ordered from you guys last month , I tried a different company which I'll never do again.
Your product was better quality, better packed and quick delivery.
Nicki C.
We have not received our delivery. We ordered on December 29th. I had an email to say we would have the delivery by Friday 2nd January but it still has not been delivered. Please could you let me know asap when delivery will be or send out another box as our da bit is totally out of hay now. We have never had an issue with your company before so this is disappointing.
sadaf k.
Always really fresh, great quality and much less wastage both in the hutch and tiny shrapnel at the bottom of the boxso definitely bunny and parent approved!
clare d.
Haybox always delivers us quality fresh hay! I have used them for 3 years now, it is the only hay my bunnies will it.
Raven-Louise A.
Lovely quality hay, my piggies are really enjoying this
Emma B.
Beautiful hay, green fresh. Rabbits and guinea pigs love it!!! Thank you
Kelly
My girl loves her hay box
Caitlin L.
My bunny LOVES this hay! If you’re on the fence about ordering it then you absolutely should. It’s nice and green with thick hay strands and pretty much no dust. Perfect for my rabbit as she has a sensitive nose and will sneeze if her hay is dusty. This is now my go to place to buy from :)
Paige V.
Still not received the order
Luelle S.
Unfortunately my order has not arrived.
Bradley W.
Great hay at a good price, easy to manage repeat deliveries to suit me.
reigh h.
My giant continental rabbit of 6months loves this(small amount at a time) and as for the guinea pigs, well keeps them QUIET for all of 5 minutes,prefers this to fresh veg!!!
Salina
Lovely clean and fresh hay. My piggies love it
Tanya h.
My guinea pigs loved this hay !
Alicia H.
Customer service was absolutely amazing. Sam - you went above and beyond and I am so grateful. I haven't opened the hay bags yet but looking through the plastic it looks lovely and green and smells really fresh. I'm a new customer but Haybox was a recommendation by someone and I'm really impressed so far
Kerri J.
Great quality hay, my bun loves it!
Angela F.
Another fab purchase. My bunny loves the blend box. Always great service
Laura K.
Quality is incomparable to anything from the shops. So much better!
Philip
Box was battered but the hay was ok still
Lesley C.
My five piggies love the hay. They nibble it, jump in it & sleep in it. It’s always green, fresh & crisp.
Michelle M.
My rabbits love this
Will S.
The best company for quality hay, 100 times better than the stuff you get at pet shops. Can't recommend highly enough.
Linda S.
Great company and a pleasure to do business with.
Furries love the hay, best quality
Caroline M.
I had a problem with my last order but a big thankyou from Damson and Biscuit their new Hay Box is just yummy .My order arrived a day late but that was not Hay Box fault but the new courier who also left the box on my door step even though I have a large box beside my door which has a sign on it stating please leave deliveries here .Thankyou Hay Box .
Gemma W.
Always love the quality of product and service but especially this December order as my subscription delivery got lost. However, one quick email for support and it was so speedily rectified by Sam. Thank you. Two happy bunnies here.