John S.
It is supposed to be a mix of timothy hay and meadow hay, all I can find in it is extremely long strands of timothy hay, far too long and stalky for my guinea pigs.
Had to throw most of it away and mix what bits were left myself.
Claire M.
My bunnies absolutely love the Timothy hay blend box wouldn’t feed them anything else❤️
Sheelagh S.
My bunnies love your hay, and we have been buying hay from you for years.
Just recently I find I am waiting a long time for order fulfilment and delivery. This is a real change from when we first began using Haybox 4 years ago. I don't have space to store more than one box at a time but I am having to order way ahead of time because it's taking ages to arrive from when an order is placed.
It makes it very difficult and feels unreliable. I don't want to buy our hay elsewhere but I am starting to consider it.
Sarah S.
Hi I still have not even received my products from Haybox. The hay is always of good quality but since changing currier delivery time has become uncertain and there is no proper communication from DX the new delivery service Haybox is using. The last time this also arrived very late and they just leave my hay outside. I'm happy to pay for good quality hay from Haybox but if this doesn't change I may need to look for a new provider.
Lynn S.
I haven't received my order yet.
Willow H.
Lovely blend of hay. Thank you Heather for packing this order :)
Will definitely be subscribing for future hay orders once I know how much we go through
Rebecca W.
Have been using HayBox for six years. So simple to manage subscription and excellent customer service when contacting the team.
Sarah P.
Good quality hay that the guinea pigs enjoy.
It's a shame about the new delivery company who despite being given safe place to leave the box, still leave it out in the rain.
Joanna M.
Lovely fresh hay. We have bought from numerous places and this has been the best one yet.
Michelle L.
Piggies absolutely love this hay
Polly W.
Great hay & reliable service. Flexible & quick delivery when I need to adjust the frequency of deliveries
Claire-Louise T.
Best fresh hay we've tried, the buns and piggles are obsessed by the blend.
Gillian D.
Great product, fast delivery.
Andrew W.
Our 2 rabbits love this hay. The strong coarseness is proving great for their teeth and stomachs. Highly recommend
Carol P.
My 3 rabbits love their hay it is such good quality and no waste and not dusty like some can be
Jane J.
Fast delivery as always and great quality
karen b.
My two rabbits are the fussiest l yried loads diffrent hay so glad l came across Timothy blend they love it
Jackie E.
My chinchillas love this hay and there is very little waste
Kyra W.
My bunny just loves the Timothy hay blend from Haybox. It's so fresh smelling. My bunny has been working hard trying to break through the box to get more!
Ann M.
Always good to qualify hay my piggies love it, l had trouble with delivery however hay box sorted it out ,and sent me a replacement box of hay .Always professional and efficient.
Hannah B.
While the hay is always perfect, the delivery was not so good. Used to always be reliable and on time. This time it was not delivered in the day I was originally told by courier company. Appears to be a different company from previous
Seirian S.
The hay is great but the delivery too slow - our poor bunnies were very hungry. The delivery service DX moved the day without consulting me. I contacted both DX and Haybox - no response.
Lucinda B.
Both my rabbits adore munching the hay and can't wait for me to open the boxes when they arrive. The hay always smells sweet and fresh too. Thank you for such an excellent product.
Baljit S.
Your hay is great but you use delivery companies like DX that have failed to deliver the hay for well over a week now
miss L.
I never ordered from you guys last month , I tried a different company which I'll never do again.
Your product was better quality, better packed and quick delivery.
Nicki C.
We have not received our delivery. We ordered on December 29th. I had an email to say we would have the delivery by Friday 2nd January but it still has not been delivered. Please could you let me know asap when delivery will be or send out another box as our da bit is totally out of hay now. We have never had an issue with your company before so this is disappointing.
sadaf k.
Always really fresh, great quality and much less wastage both in the hutch and tiny shrapnel at the bottom of the boxso definitely bunny and parent approved!
clare d.
Haybox always delivers us quality fresh hay! I have used them for 3 years now, it is the only hay my bunnies will it.
Raven-Louise A.
Lovely quality hay, my piggies are really enjoying this
Emma B.
Beautiful hay, green fresh. Rabbits and guinea pigs love it!!! Thank you
Kelly
My girl loves her hay box
Caitlin L.
My bunny LOVES this hay! If you’re on the fence about ordering it then you absolutely should. It’s nice and green with thick hay strands and pretty much no dust. Perfect for my rabbit as she has a sensitive nose and will sneeze if her hay is dusty. This is now my go to place to buy from :)
Paige V.
Still not received the order
Luelle S.
Unfortunately my order has not arrived.
Bradley W.
Great hay at a good price, easy to manage repeat deliveries to suit me.
reigh h.
My giant continental rabbit of 6months loves this(small amount at a time) and as for the guinea pigs, well keeps them QUIET for all of 5 minutes,prefers this to fresh veg!!!
Salina
Lovely clean and fresh hay. My piggies love it
Tanya h.
My guinea pigs loved this hay !
Alicia H.
Customer service was absolutely amazing. Sam - you went above and beyond and I am so grateful. I haven't opened the hay bags yet but looking through the plastic it looks lovely and green and smells really fresh. I'm a new customer but Haybox was a recommendation by someone and I'm really impressed so far
Kerri J.
Great quality hay, my bun loves it!
Angela F.
Another fab purchase. My bunny loves the blend box. Always great service
Laura K.
Quality is incomparable to anything from the shops. So much better!
Philip
Box was battered but the hay was ok still
Lesley C.
My five piggies love the hay. They nibble it, jump in it & sleep in it. It’s always green, fresh & crisp.
Michelle M.
My rabbits love this
Will S.
The best company for quality hay, 100 times better than the stuff you get at pet shops. Can't recommend highly enough.
Linda S.
Great company and a pleasure to do business with.
Furries love the hay, best quality
Caroline M.
I had a problem with my last order but a big thankyou from Damson and Biscuit their new Hay Box is just yummy .My order arrived a day late but that was not Hay Box fault but the new courier who also left the box on my door step even though I have a large box beside my door which has a sign on it stating please leave deliveries here .Thankyou Hay Box .
Gemma W.
Always love the quality of product and service but especially this December order as my subscription delivery got lost. However, one quick email for support and it was so speedily rectified by Sam. Thank you. Two happy bunnies here.
Ellie D.
Amazing my boys love each and every hay and it’s always on time this is the only place I buy any hay from
Gro G.
My 4 Little Guinea Pig Girls just Love their Hay from Hay Box ❤️
Kalvinder M.
As a regular customer, my bunnies won’t eat anything else. Great service and product!
Natalie E.
Guinea doesn't like it ☹️
Ellen M.
Our bunnies love this mix
Miss
Brilliant my rabbit loves it
Emma P.
As always I am more than happy with the quality of hay and the speed with which it is delivered after ordering. I recommend you to everyone.
On this occasion I just want to make you aware that the box the hay came in was soaking wet (or had been) to the point where it was falling apart. It wasn't a problem for us as I order the pre packed hay so when I checked, it was thankfully dry. Might be an issue for other customers though. This isn't a complaint. Just making you aware that perhaps it wasn't stored properly when out for delivery.
Carole Anne R.
Fast delivery. Perfect thank you
Estelle B.
Love the Hay but it’s not been compressed into plastic bags which is better for storage, don’t like the hay has been out straight into boxes, I have to keep mine in a shed and not sure if this will get damp
Stephen B.
Excellent quality and packaging as always.
Charlene J.
The delivery experience (or lack thereof) has been terrible. I received no communication from Haybox or the courier to inform of potential delay and no speed to remedy
Rose S.
Rabbit enjoys the hay and the hedgehog is snuggled up
Dawn B.
I have had my hay delivered by Haybox for some time now, as my rabbits will not eat anything I buy from local pet superstores. It always looks brown or dry and they wee on it rather than eat it.
Haybox has always been a winner, it smells fresh and they always rush to the hay rack when it has been refilled. This order was the first order where I had an issue, but it was resolved quickly and I had the missing bags delivered within the next couple of days so no drama. Would not buy from anywhere else.
Sheri P.
I have always sourced hay from the local farmer, however, since trying Haybox I will never go back to that dusty hay.
Victoria C.
My guinea pigs love this long stemmed hay! They can't get enough of it and it's full of goodness. I like the neat and compact plastic bag that it comes in too. There's no dust, just pure and lovely Timothy hay!
Sheila R.
Not opened yet but I am sure it is the usual fantastic hay that my Rabbit loves. Keeps her teeth in good shape and keeps her gut moving producing nice size poops.
Carol P.
My 3 rabbits have never eaten so much hay they absolutely love it and I like the fact there's no waste or dust bits in the bottom
Venessa B.
Good quality hay and always looks fresh. Bunnies seem to be enjoying it
Jereldeen S.
Happy bunny. Happy bun-mama. All's satisfactory. Thank you very much!
Jackie E.
Lovely hay which my chinchillas thoroughly enjoy, even my picky eaters
Claire D.
Waited 8 days for DX to deliver my hay and still it hasn't been delivered. I'm not happy as now I'm out of timothy blend. DX sent me a email on the 5th of December 2025 telling me they would deliver and still its not received. So now I have no option but to get my hay from little hay co and the hay shed as this is happening to every order every month, I spend at least £70 a month on hay alone from this company and their service has deteriated and is now unreliable, I can't risktake when my guinea with sensitive stomach will only eat this hay and so I have had to go and order from another company
Sabine G.
Very convenient to receive it compressed. Good quality, happy guinea pigs! Thank you
Stephanie J.
Really rate this company. My order was lost in the courier's system so they sent out another box straight away. And the hay smells and looks wonderful compared to the usual pet shop variety. Our piggies get so excited when I'm topping their rack up!
Debbie O.
Haybox brilliant.... delivery not so good. We were in when they said they tried to deliver. Was cross because l had run out and was waiting for my hay.... normally if we are not in they leave at outside my door which is fine... l asked them to deliver on Monday which they said they would... that evening we were going out and the parcel HAD been delivered but was left outside in the rain and was soaking wet. Not happy..
Samantha E.
Smells amazing and fresh, guinea pigs
Miss C.
I haven’t received my order still. It was Due on 03/12/2025, and it is now 07/12/2025. I have attempted to contact yourselves and DX and had no response. We have animals that rely on a frequent delivery, due to them being Rabbits & Guinea Pigs. I have had to go out and buy shop hay as we have NOTHING left from Haybox, and our animals could die from not having access to good quality hay. I have spent £40+ on a 10kg box which usually comes within 2-3 days. And we have been worried about our babies. I do not like the new courier you are using. And if it’s remaining with DX. We will have to shop elsewhere as it’s been 5 days and we have heard and received nothing. :(
Victoria H.
Great hay as always! Buns love it and I love that it’s not dusty and such good quality :)
Hannah S.
Order hasn’t arrived. I’ve messaged multiple times and had no reply
Becky T.
This is by far the best quality Timothy hay I have had for my rabbits. It is always in big, fresh smelling pieces, unlike some others I have had that are like dust at the bottom of the box. My bunnies eat this like they eat treats - it really is fabulous!
Ingi
Haybox have always been nothing but amazing. Nice fresh hay that both our guinea pigs and chinchillas love.
Always quick to respond and to help if need be. Quick deliveries too.
Elizabeth C.
Delivery was later than expected
Maisy H.
I’ve been using Haybox for two years now and I’ve never experienced this.
First of all, I think it was a bit naughty of them not to let me know that they had changed courier, as when they used Yodel my order always came within two-three days of purchase and the box arrived in excellent condition. However, since changing to DX Express, this has been very different. It took 6 days for my order to arrive which is very unusual and never happened with Yodel, and when it did finally arrive the box was covered in silty mud and had water damage on the inside. Luckily the hay was fine, but that does not excuse how they delivered it.
I’m hoping this doesn’t happen again but if it does I will have to cancel my subscription, as I cannot afford to wait 6 days for hay and will have to buy elsewhere.
Scott H.
Still hasn't arrived yet, switched carriers to DX, and it's been with them almost a week and no update as to when it will be delivered.
Jessica O.
Our buns love this hay and it keeps their teeth on top condition!
Ginette K.
Product arrived in excellent condition. Packaging was secure and delivery agent knocked and waited at door. Which is rare.
Nicholas C.
Delivered on time and as described
Sandra K.
Always arrives on time, great quality hay
george a.
My two love it. Slight issue with yodel but the haybox team were really helpful and kept me in the loop, thank you
Brenda N.
Here’s my happy bunny !
Haybox hay got her eating more hay …. and other treats !!!
George B.
Fast delivery, freshly packed hay and most importantly the bunnies love it!
sharon C.
⭐⭐⭐⭐⭐ The Gold Standard for Hay and Customer Service!
We have been loyal customers since May, continually upgrading to the larger boxes as our guinea pig family has grown to six! This hay is simply the best. It arrives so green and fresh, maintaining a beautiful, aromatic scent until the last strand is gone (the 10kg box lasts us about a month). The hand-packed quality is exceptional—it looks like "beautifully folded laundry." Our piggies adore it, and we appreciate the consistent premium quality and excellent price point. We will never switch brands.
In addition, the customer service is absolutely fantastic. Sam, in particular, is incredible. They are the most responsive team I have ever encountered, addressing emails quickly and going above and beyond to help. This is an absolutely top-tier company in every respect.
Charlotte A.
Box arrived quite damaged
Emma R.
Pebble and Patrick love HayBox Hay. So green and fresh. Smells lovely and tastes delicious (so they tell me).
Pru J.
The hay is brilliant and a great way of providing our pigs with the best food! My last order did arrive soaking wet though, which wasn't ideal...
Jane J.
Delivered in perfect condition. Fresh product