Dawn L.
Soft Cut Timothy Hay is the only hay my elderly rabbit, Jackson, will eat. The new slightly compressed packaging is great as I received 10kg of hay, hay cookies and dandelion root all in one box.
Rebecca M.
Both rabbits love the hay, and one is quite fussy.
sarah m.
I have not received my order but I've been asked to review it?! I sent an email asking where is my order and now I've been sent this to review? Not clever really. If I ever get my order I will let you know, but this is not the first time I've had a problem, sent a message and had no response. I'm looking at alternative sources now
Ann N.
All of my furry friends love this so much I've taken out a subscription, so we'll done to you all, it came pretty quick too.
Julia P.
As always my guinea pigs love this hay.
There was an issue with delivery and Haybox sorted it out very quickly.
Will definitely continue with this hay
clare
Excellent product. Only downside is, it is packed very tightly so goes everywhere when trying to move it into a tub
Jo G.
Orlando and Romeo absolutely love the soft Timothy Hay!!
Jillian W.
Have been a customer for some time now and always been happy with my orders. However the last box of soft cut Timothy which came last week smells fusty and damp. My Guinea pigs I have noticed are not eating it all up like they usually do. Some of the hay is in big hard clumps and difficult to separate.
My wastage on this new box is quite a large amount.
My Guinea pigs love the meadow hay which I have just started ordering from you regularly. It’s a big hit with them.
I have never had any complaint about the usual excellent quality of your hay and recommend you to family and friends.
Many thanks
Jill Walker
Paul
Everything good as usual
Helen B.
My bunnies and guinea pig, love the Soft Cut Timothy Hay from Haybox and subscription means I don't forget to get it! So they never run out.
Ann N.
All of my guinea pigs loved this hay,arrived nice and fresh and will definitely order this again.
Paula H.
Hay was good quality but the downside was yet another 'faulty' bag.
Last few deliveries, the middle seam split and got hay everywhere
Mira
Bunnies won’t touch it. Almost went into stasis rather than eat it.
Many brown bits and very short. Smells musty. and was sad to see it comes plastic wrapped rather than loose in a box
Anthony S.
We have been buying hay (soft cut) for our rabbit from HayBox for some time now, and we have never been disappointed by the quality of the product, or the service provided.
And more importantly, our rabbit absolutely loves his hay! Over the years, we have tried different types of hay from other suppliers, but the HayBox hay is the one he enjoys the most, and the only one we buy for him now.
Great product, great value for money, and excellent customer service. Would recommend highly to any rabbit owner.
Miss Kellie J.
Maple is very impressed this time thanks guys smells amazing . They degus are loving it too .
Jan D.
I currently have 45 Guinea pigs and are a fussy lot.But they love the Soft Timothy hay.All I hear is Happy squeaks when I open the bag.Some of the oldies even still popcorn around when I put it in their cages.It’s so soft and they eat it all hardly any waste.It’s so convenient for me too as the boxes are delivered to my door.We love you Haybox thankyou
Halina J.
Hay tasty like always. Ricky enjoyed it very much.
Jones J.
Ordered this as I wanted a soft hay for my guinea pigs. They tend to lay on what they don't eat! So this and the Orchard hay are both good!
Lynda Y.
Excellent service and my girls absolutely love this hay, as soon as we put it in the crate they are on it straight away
Joanne B.
My 4 guinea pigs really love the softer Timothy Hay.
Joanne D.
Only one has arrived out of 3. I sent an email stating this and got no reply. The one I did receive was sub standard and definately not 5kg. I'm not sure what is going on with your company but the hay isn't the same quality and I'm not sure how crushing it into plastic is better for the environment that a cardboard box that is easily recycled. I have been with yourselves for a long time but will he cancelling my subscription. After being on rabbit forums, I am not the only one who has noticed the delivery and quality has gone downhill.
If you check back I have always given good reviews. I cant this time. We pay a good price and what arrived isnt good enough or the 15kg that I ordered.
Katie B.
My 2 piggies love your hay!! They can tell if I give them another type of hay which is never as good a quality. Love the new packaging too!
clare
Bloody Awesome! A buy too tightly packed though. Makes it hard to get out
Claire W.
Since change in packaging and coming in plastic bag rather than loose in a box, I find it’s very dusty. I have gone form 2 piggies boys who have always loved this hay and pigged themselves, to not really eating it at all.
Jayne M.
I’ve been ordering this hay a long time and the bunnies love it, but this time it smelled different and was very very dusty. Not sure if something happened in the processing as it’s usually dust extracted.
Olivia B.
LOVE the new packaging!!! The best hay - the only one my bunny will eat!!
Claire E.
Lovely quality hay. My rabbbits love it
Sophia h.
Super soft hay not dusty like other brands, the pigs love it
Suzanne T.
This is one of the favourite hay the soft hay.
Oreo and Guinness love it. They go crazy for it.
Amazing quality and very fresh.
Hristina N.
Very good quality this time!
Sally B.
My 2 rabbits just love the soft cut
Natalie W.
Always a good product and that hasn’t changed but I found that this time around , the hay was very dusty .
I like the 2 x 5kg’s in one box, it means I can store them better without them taking over the room where my 4 guinea pigs are.
Brenda N.
Ordered soft cut but received coarse cut !!!
Just a phone call and all sorted, new box of soft cut sent, no problem at all. Thank you for your kindness and prompt actions !!!
Happy bunny and happy me !
Naomi R.
I love the product but would luke to be able to add things to my subscription, eg occasionally I buy a bulk load of forage and it would be easier if I could add one off purchases to the subscription for a week instead of paying another delivery fee?
Amy W.
My rabbit loves this hay.
Justine H.
Sadly, my last few boxes of hay from haybox have not been to the same quality. The Timothy blend was yellow and more like straw so I bought soft cut to mix with it. This soft cut is again poor and looks and feels more like meadow hay!!!! Feels like I’m spending a fortune and getting nowhere!
Iwona
Been buying it for about a year, best hat around for a reasonable price.
Julia S.
My fussy piggies and bunnies will only eat haybox hay . Smells lovely fresh and dust free .
Cost effective as they do not waste the hay .
Bernadette M.
Bunnies can’t get enough of it!!
Susan W.
Always have this hay as well as the blend. My Boarders love the Haybox Softcut, it’s a great hay to have for fussy bunnies and the Guinea pigs love this too.
Delivery was quick and the new style packaging saves space as the hay is compressed but still the same lovely hay.
Julia S.
My piggies will not eat any other hay , only lovely fresh hay from haybox
Elisa T.
It is the second time that the soft Timothy hay comes very yellow. It is quite inconsistent , some batches my rabbits love it but some they do not touch it. In the winter time, the soft Timothy hay seems of very poor quality. I admit they are really picky rabbits but would be nice to have green leaf soft Timothy consistently batch after batch .
Emma R.
Hay was very delayed in arriving with no communication until I complained . When it arrived it was predominantly brown throughout . Very disappointed won’t be ordering again .
Penny S.
Lovely hay. We feed it to dental buns and palliative care buns
Laura L.
Our piggies love this hay unfortunately they are having to do without it now. Our order was processed and our money taken over two weeks ago and no hay has arrived. The phone number for Haybox doesn't work and there has been no answer to my (multiple) emails. I fear we need to start looking for another hay delivery service for our piggies because pet shop hay just doesn't cut the mustard for them!
Lynne S.
Hay is pretty much all brown. Nothing like the online shop photos. Last chance for haybox I’m afraid as the quality has deteriorated so much. You should not be false advertising like this.
Jade B.
I usually order this hay and it's lovely and soft. However, the soft cut hay I recently received is coarse and hard, sadly my rabbit won't touch it.
Valerie B.
I have 6 fussy rabbits & they absolutely love the soft cut
Dawn L.
Timothy Hay Soft Cut is the only hay my elderly rabbit, Jackson, will eat, so I must admit that I was very concerned to discover that Haybox were now compressing their hay, as I have always found compressed hay to be short broken pieces and a lot of dust. However, I was worrying for nothing. I removed the hay from the plastic when I got it and it fluffed up as if it had never been compressed . Best of all, I got 5 kgs of Hay and a 60 litres bag of Carefresh all in one box instead of two separate parcels delivered by two different DPD vans.
Ashleigh
Since the new packaging, I've found the hay dustier (not as bad as store bought).
I completely understand why the change was made though
Gaynor F.
My boys love it and I love the new packaging!
Krzysztof L.
I Ordered 15th Dec now is 27th and still not received!
Paula H.
Ordered 12/12 but never arrived, was told a replacement would be here before Christmas.... it never arrived!! Last lot of 'soft cut' I did actually receive was more like their blend but was green as it should be
Kelly
Wonderful stuff ! Soft enough for bedding but tasty enough that they love to eat it !
Chelsea C.
Amazing as usual
L G.
Really disappointed with the soft cut Timothy hay, it’s brown and stale smelling and my guinea pigs won’t eat. Especially disappointing as I have bought hay from you for a very long time. I ordered the Timothy hay blend by mistake a couple of weeks ago and whilst that was green, and sweet smelling my piggies don’t like the tougher stalks. The difference between the blend and soft cut is remarkable, completely different qualities.
Jenny B.
Our guineas absolutely love this soft cut hay and we loved the packaging last shipment - 2 bags in a small box that worked perfectly for us to open one bag at a time and pour it into the little box. However this shipment arrived looking like this. So I’m not sure how we’ll store this once it’s opened as the box is very damaged. Definitely prefer the smaller boxes of 2x2.5kg bags than the 1 x 5kg bags.
BARRY E.
Like the new compact packaging method, as often the larger boxes arrived severely damaged in transit by the carrier.
Bonita c.
Never recieved! A week late!!!
Paula H.
Usually lovely soft stuff.... this delivery never arrived and I can't contact the company by phone and they haven't replied to am email I sent last week complaining about the "blend" quality instead of the one I ordered.
Carnigee A.
Damaged box thrown onto my doorstep.
The box had muddy water all over it. 4x5kg of hay had been unsealed and opened which meant it was exposed to anything.
Nicola
Great hay our Guinea girls love it but we’re really not keen on the new style packaging! There seems to be more dust and the hay is more clumpy even after separating. It’s also messier to unpack so storage is no better as you need to keep the large box to get the hay out in or it goes everywhere - which is a waste.
Allison
New packaging is awful. The hay is hard to get out, it's shorter and coarser. There's also a lot more dust. I'm currently researching other hay companies.
Joanne D.
Great packaging. Much better
Michelle
I was very surprised to see the shipment being delivered as two bales vacuum-packed in one box. The plastic packaging choice is very strange, when every other company is choosing a sustainable route.
In addition, the hay was all cut into small chunks/strands. It def feels like a much lower-quality product. The packaging is very difficult to work with. Once opened the hay goes everywhere. Very messy. If the packaging is staying as this delivery, i won't order again.
Bernadette
I’ve been getting 3rd cut hay for a years now. This recent batch is way too rough and stalky, rabbits haven’t been eating as much. Hope the next batch is better!
Shirley D.
This Timothy hay is fine even though a little difficult to remove from the bag unlike the box. But Guinea pigs still love it!
Suzanne T.
Bunnies all relaxed after eating the soft hay.
This is one of the favourites.
Stocked up plenty of different hay before Santa comes.
Happy bunnies.
Oreo & Guinness
Caroline H.
Very disappointed in the new plastic packaging compressed hay..small pieces of hay all compressed and just fall out out of the packet. My piggies loved the original hay but this is very disappointing. Very dusty and my piggies don't like it
clare d.
Usual excellent quality hay, love the new packaging, it’s stays so fresh. My bunnies love this hay, they won’t eat anything else.
Emma P.
The delivery service was slow due to delays 6 days
DPD delivery told lies again “pretended” they had tried to deliver when once again they hadn’t even been, this always happens on a Friday afternoon
The packing box was crushed and badly damaged luckily the bay was packed in plastic. The product seems a lot drier these past few months and the rabbits have not been as keen, I will monitor this
Gina H.
Our rabbits love Timothy hay.
Katie B.
My 2 piggies love the hay box soft cut hay! Love the new style packaging too - thank you!!
Caroline B.
3rd time I've purchased this for my guniea pigs and rabbit, and like always they have no problem munching through it, letting me know I'm getting the tasty stuff. Its smells fresh, green in colour and crisp to the touch. Hassle free to purchase and delivered to your door in hays (i mean days). Its a thumbs up from me and my fur babies.
Karolina M.
Hay smells so lovely. My chinchillas love it. I love when is compresed I can sore it in smaller box :) Thank you!
Helen M.
Love the hay, but shame it’s being wrapped in plastic now. It says recyclable but our council won’t recycle it
Gina G.
I’ve been buying Haybox Soft cut for my 2 house bunnies, Jespah & Nala for a long time now. My bunnies absolutely love this hay, I’ve never known them to eat so much hay until I introduced them to Haybox Soft Cut. I give them a big fresh pile every evening and by the following evening it’s virtually all gone! They both get very excited when I scrape up what’s left and put fresh down, both come running over and it’s munch-munch-munch!!! Thank you Haybox
Jane M.
I like the new packaging, I have not opened it yet but I love the idea of smaller packaging for freshness and storage.
G Victoria D.
My rabbits love this. I've been getting it on subscription for a while now and it's always a hit. The last box arrived with compressed hay, so the box is smaller which is great for us.
Acorn R.
The rabbits love the soft cut hay but I do not like the new packaging. I preferred the boxes.
Louise Dawn H.
Very good quality Hay would recommend absolutely love Hay Box
Auriol L.
Like the new packaging. Good product
Wendy N.
My guinea pigs love the hay.
Excellent service.
New packaging is much better, and space saving.
Thank you
Lindsay N.
Disappointing! I was sent the wrong order on my last delivery and it went to waste as my rabbits don’t eat it. Contacted “customer service” they said they would send the right order in a few days never received it. Emailed again no one has come back to me. Cancelled my subscription today as I think for the money you pay you want the right order and at least be acknowledged when you contact them. Poor customer service! Would not recommend this company at all.
Jan J.
The hay as usual is great and my buns love it. However the new packaging is tricky. I like that the hay is wrapped in plastic but the hay is so tightly packed I am struggling to get it out. I am age 70 with arthritic hands and am struggling to break the hay up!!
Anna-marie
My guinea pigs love this hay, the new space saving individually bagged packaging is even better for storage !
Beth
Bunny’s favourite- have tried others but she prefers this by far! The box lasts well & love not having to think about re-ordering with the subscription
Linda S.
I can’t really do a review when I have yet to receive my order. Hurry up Haybox! Normally much quicker delivery.
Charlotte s.
Usually great but this order hasn't arrived. I've emailed and called with no reply. I'm guessing its the delivery company's fault as has no email saying it was being shipped or contact at all. But with no reply from hay box it's a bit disappointing. My rabbits and guinea pigs love this hay
Brenda N.
Bun-Bun loves her hay from Haybox, here she is chilling after breakfast ! So easy to order online and quick delivery too.
Naomi R.
My box hasn't turned up, I'm usually really happy with the service but this box hasn't arrived? I emailed to ask where is was and received no response very disappointing
Lisa
Nice treat for my pigs
Mary J.
The packaging is much better, nearly cancelled subscription as the last couple of orders weren't so good. This delivery seems much better.
Robyn K.
Our x4 guinea girls LOVE this so much they actually refuse to eat any other hay … that’s saying something because they eat everything!!!!
Aneta Z.
Great quality my rabbit loves it !
Julia S.
Delivered in good time . Delivery driver friendly and helpful
Olivia T.
Guinea pigs love the hay
wayne
fast delivery . perfect hay every time.