Clare C.
A really good batch of hay this time!
Nice and green and very healthy looking
I have in the past been a bit disappointed with the quality, but this month it was lovely
Nibbles is munching it much more than he had been with last month’s. Happy bunny
Georgi T.
Divine, Pickles loves it!!!!!!
Lee B.
We received a couple of batches of hay which wasn’t up to the usual standard and when reported these were replaced swiftly for free. Much appreciated by our little fur baby who just can’t get enough of this stuff!
Sally B.
My rabbits love the soft cut
Beverly W.
Excellent product Guinea herd love it
Very helpful when I realise I need my subscription early and great delivery
Would highly recommend
Helen B.
My Rabbit and Guinea Pig love their soft cut timothy hay.
Kara M.
Really disappointed. Ordered 2 x 5kg bags soft cut. Obviously there will be seasonal variation but this latest batch was very poor. One bag was ok, more brown grass than I would have liked but fair enough. The other has been virtually totally brown, virtually so soft green leaves. Bunnies seem to be hungrier than usual on it. Sorry but I’ll be going elsewhere from now on.
Noli V.
An absolute favourite, he had to enjoy it straight from the bag
Ann N.
I get this every month for my furry friends, this is the best batch I've had all summer, there is no 'twigs' in this lot. So much improved, thankyou.
Emma C.
Best hay and fantastic delivery and a brilliant company
Karen S.
This is the favourite hay of all of my rabbits - they love it and are always eagerly waiting for a fresh handful in their tray.
Lee T.
Have been ordering this for a couple of years now. Our Rabbit still absolutely loves it.
Lisa M.
Happy bunny, happy bunny mum!
Helen H.
Soft cut must be particularly delicious if you're a Guinea Pig. My two coming running when I put a fresh serving of soft cut Timothy out. Lovely quality green hued leafy blades of hay
Hristina N.
It used to be a premium hay - green, fresh with many straws and leaves. The last few orders that i got it is brown, moldy, smells bad, dusty and almost no straws in the box just tiny leave cuts. I didn’t want to order after the last time when the whole bag went to the bin but I hoped you may surprise me with something good this time. Nah..
Ceri M.
My 2 bunnies are refusing to eat this cut! I had the Meadow hay last time, and they enjoyed it. This time, they're not fussed at all.
Patricia M.
Sooty and Sweep aged 1 year loing Timothy Hay
Kevin M.
Very pleased with the quality of Timothy Hay. Always smells lovely & fresh too.
Sarah P.
Exceptional service, arrived very quickly. Only hay our rabbit will eat. Smells fresh.
Andrew D.
Munch munch munching
Sabrina P.
My rabbits use to eat Timothy Hay course cut until I introduced them to the soft cut,which was sent as a free sample.
Now they only want Soft cut .
They are eating a lot of it too so all good.
Overall The Hay Box hay is the best.
Kerry H.
My rabbits are very fussy but they love this hay and won’t eat anything else
Heather N.
My two bunnies absolutely love this hay. Even with a variety to choose from they go for this variety!
Anthony S.
The quality of the hay is first class and my rabbit loves it!
Delivery and customer service are also both excellent.
Jacky P.
I was hoping to see hay like the website picture, in a box.
The 'new, packed by hand' page says it does timothy soft cut. I know it does Timothy Hard cut because we have had it. The hay is lovely, but too hard for my boys to enjoy. They leave most of it, and don't even play with it.
They love Meadow Hay, but they can only get that mascerated into a plastic bag so there's at least 10% wasted at the bottom as all the dust and fine bits filter through the hay as I hand it out to the boys each evening, where they rush through it, lie on it, snuggle in it, and even eat it, enthusiastically.
This soft cut timothy looks just like the meadow hay, including being packed into a bag with accompanying waste. But the boys do like it. I can't tell the difference, and I don't think they can either. If it wasnt labeled Timothy, soft cut, I'd think it was meadow hay.
If we don't get hand-packed meadow hay soon I'll be off to a new supplier.
Janine B.
Unfortunately since I have moved house in February you have failed to deliver to the correct address, meaning that each time I have had to go back to my previous address to get it. I still haven’t been able to get my most recent delivery. I have updated my address repeatedly but it doesn’t seem to reset it. Needless to say I’m annoyed and frustrated
Beverly W.
So sorry but it’s really not good this time
What I can only describe at ‘clumps of hay, hard can pull apart but it’s dusty seems old, not good at all …….order as you will know and have always been so pleased with the quality - not sure what’s happened this time though….
Wait to hear from you as I’m sure I will
thank you
A Y.
My bunny is a picky eater and seems to like this hay but a lot of it was brown.
Natasha L.
My piggies love this hay as their bedtime supper - it’s always gone by the morning!!
Lorna T.
My girls love it well packed and delivery is quick piggies say thanks
gemma h.
29/08/2024
I'm really disappointed with the soft cut hay... Have one fussy rabbit will only eat this hay used this company for 4 years but last few times the hay is Full of some sharp thick brown weed and it's just not a little.. my rabbit is not eating the hay any more last 2 batches...
I really do want to place a order but so worried can you please give a update on what your soft hay is like at the momment please
Marta C.
Very fresh ,nice smell
Samantha M.
Our piggies love this hay
Lynda M.
The hay arrived quickly thank you, I do wonder if the plastic packaging makes the hay more dusty than the boxes only.
Lynne Y.
Normally this soft cut hay is lovely but the bag I have just opened has a lot of hard strands that look more like straw in it, because of these my rabbits are not eating much of it ☹️
Anthony S.
Our rabbit, Kale, absolutely loves the soft cut. He finds it easy to eat and digests it very well. No issues at all, a great product!
Rosie C.
Seems like the quality is not as good as it used to be. Quite a lot of clumped hay which has a musty smell. The bits that aren't stuck together and clumped are fine.
Catherine Louise E.
My Guinea pigs and rabbits love this products and having it on subscription ensures I never run out! Thank you
Victoria R.
Super fast delivery and great quality
amanda c.
My rabbit has an abcess and was poorly with stasis so I urgently needed o softer hay. Quick delivery and thankfully my rabbit is now out of stasis and getting back to good health.
Cheryl E.
Used hay box for years now. Have tried other companies but nothing compares. When I’ve had an issue before the customer service is amazing. Product always fresh and packed well.
Hollie B.
Extremely quick delivery, delivered the next day, great quality hay the piggies love it
Peter K.
Full of some sharp thick brown weed and soil the last few batches, this is what is sold by weight. I wanted to order Timothy hay and not some potentially poisonous weed and soil for my rabbits. Any quality control in place at all? Nothing by the looks of it.
Christianne S.
I was hoping for the choice of handpicked (so in a box) rather than plastic packaging.
Yasmin H.
I have a bonded pair who sometimes get a bit chasey when I put fresh hay in but with the soft cut they're so occupied trying to eat it they don't bother chasing each other. They'll choose soft cut hay over their usual favourites like dandelions and plantain. They will actually walk past dried forage to get to the softcut hay, which is extremely out of character as they love forage more than anything in the world.
Simon W.
Great stuff. Quality soft hay. A few clumps but other than that it's excellent.
Mihaela
Are the best my rabbits loves this hay thank you
BARRY E.
The only surprising thing is the boxes you are packing the hay into. You've gone from normal boxes, then you went to half size boxes with compressed hay, and now your sending it in huge cardboard boxes 3 times the size of the contents. All this packaging has to be disposed of, and whilst it can be recycled, it does cause problems in trying to get the refuse collectors to take such vast amounts of cardboard. Please stop sending it in gigantic boxes that really isn't justified for the contents.
Sarah R.
Not soft hay, it has lots and lots of sharp hard stems. Not safe for any small animal, do not reccommend you use it!!!
Lexi-Rose M.
I have a very fussy bunny when it comes to hay, i’ve tried EVERYTHING! this is the only hay he will eat, he absolutely loves it! Not to mention the company are so lovely, i’ve been ordering from here for a while now and i’ve never had a single problem even during busy holiday seasons! Thankyou so much guys
Lesley K.
My 2 bunnies love this hay it's so fresh and I won't buy any other. Thanks
Sarah O.
The hay is excellent, however some of the delivery drivers leave a lot to be desired. One of the courier companies seems to have no respect for the parcels they deliver and have had more than one recently that has been damaged
Mandy L.
My hay has still not turned up ordered 3 boxes and it is very late
Kath C.
It's good hay and my piggies like it very much.
Sarah S.
Great service & great hay , my rabbits love it all , thanks
Jordan S.
We love our Haybox deliveries!! The hay is super tasty and the box is fun to play in
Emma C.
Love your hay and so does Barney and Mabel, always fresh and smells amazing.
Catherine F.
Very disappointed with the soft cut hay and the non biodegradable plastic bags. I used to be very happy with my regular box subscription, but stopped a year ago. I thought I'd try again, but the soft cut timothy is particularly stalky and filled with thick thorns so I've had to fish most of it out.
I'd like a refund and was hoping for a quality of product that matches the price. Such a shame.
Courtney C.
Parcel did not arrive. Had to go and buy hay from the shops and wait over a week to receive another parcel. My rabbits are super fussy and basically didn’t eat hay for a week. Customer services then ignored me when I complained & requested a discount code for my next parcel. Quite disappointing service for someone who has been a loyal customer for a long time! If you want your hay to arrive for when you’ve ordered it, and receive a response from customer service- go else where!
Dawn T.
Love the hay but hate the Yodel delivery. Never a good service from Yodel! Which they would change courier.
Amanda H.
Lovely soft hay spoilt by vaery hard sharp thick bits. i bought this for guinea pigs and i have to sift through every handful and take out the hard stalks. Very disappointed.
Simon
Great stuff. This was a replacement order after the initial order of hay was of substandard quality - but this was sorted out very quickly and the replacement hay was excellent.
Mihaela
My rabbits love this hay thank you
Sadie S.
Always happy with the service and bunnies with the hay x
Andrea H.
Although it's not as good as Timothy, to wear the bunnies teeth, I ordered this for 2 picky bunnies. Simply to get them used to hay, and gradually introduce Timothy
The remainder will be shared as a treat
Lorna T.
My piggies love it
Paul
Always great, our Rabbits are spoilt
Joy S.
House rabbit loves this
Jane L.
This hay is great for all three of our rabbits but particularly Rupert who is 13 and dental bunny so struggles with the coarser hay. He always tucks in more when a new box arrives!
Zenya H.
Favourite hay all round at the moment, has done wonders to help them get over stasis
Lou M.
Unfortunately the last few purchases the second cut which my Rabbits usually love is brown and full of hard twigs of some kind. It used to be really fresh and green. So it’s quite disappointing
Jan D.
I love this hay it’s always perfect and my 50 Guinea pigs go mad for it when they hear the bag rustling. Always eat every single piece there’s never any left in their cages the next morning.I always have the Timothy one , but the orchard was also very good.I like the bags as it’s cleaner for me to keep.Thankyou Haybox
Nicola L.
Our guinea pigs live the soft cut hay, it’s just the right amount of long firm stems and soft green blades.
When the wrong bags (easier to store and keeps fresher) were sent, after a phone call it was rectified quickly.
Victoria R.
Excellent quality and fast delivery
David S.
I know I can rely on the hay getting to me very quickly an excellent service and high quality
tracie h.
this has been buns favourite hay since 2021 but we have had to cancel today as the bags have things other than hay in them and we are worried that bunnies have eaten something they should not have as they havent been well :( the hay is so tightly compressed that when you pull it apart you find spiky plants and even the odd feather which never happened when it was in boxes and have resorted to putting it into a box to sort through it. we are absolutely gutted as this hay was a staple. we are going to not order for a bit in case it is a temporary issue and maybe try again in a few months time. we have tried the other hays and even though they look amazing the buns are fussy and only enjoy the soft cut hay. hope to shop with you again in the future.
Kamila L.
My bunnies LOVE this type of hay
Tonya C.
A good box of soft cut, rabbits enjoying it. Great customer service.
Simon W.
We ordered 10kg of soft cut timothy hay, which is our usual order. Only 5kg arrived, which then rectified a few days later when I informed Hay Box of the error. However the second 5kg which was sent is absolutely dreadful, and nothing like the soft cut timothy hay we usually get. It has so many hard, pokey pieces, which we have to avoid due to our piggies previous getting hay poke, and the softer parts are of a poor quality. Our guinea pigs aren't even wanting to eat it, which means we will have to get some more from somewhere else as soon as we can. We are very frustrated and disappointed.
Nadeem A.
Gone expensive also you have to pay delivery charge but good quality and my bunnies love it.
BARRY E.
Been using Haybox for a long time now. Quality of the product is first class, and i really like the fact that the hay is now sealed in polythene, as earlier deliveries when the hay was loose in the box proved problematic because the carrier seemed to take no care of the box, and it often arrived with broken box and contents spilled out, and no apology. The soft cut has for quite a while been the favourite for my rabbits meals.
Davpreet K.
Bun loves forging for it
Christine D.
Good quality, second bale wasn’t as green but still good quality
Danielle
I like that it is wrapped in plastic so that if my driver leaves it in the rain it doesn't wet the product
farzana k.
continued from my previous review, i ordered a soft cut timothy hay, and had an some issues with, i am very great full that customer service had sorted out and there replaced my order,
lady who was dealing with my complaints, her name (SAM) would like to say thank you, you have been brilliant.
as i love my bunnies when they not happy with the products that i order for them surly it doesn't make my happy, and they get unwell i have to take them to the vets ending up paying a large amount of bills.
thank you (SAM)
thank you Hay box .
Suzanne T.
This is Oreo and Guinness'favourite hay.
Currently munching on it as I type.
Very happy buns.
Hay Box products are amazing. I buy a mixture of the Hay and forage stuff.
Rebecca M.
I have always been happy with the Timothy Hay soft cut, my rabbit loves it. But this time my batch had these weeds, which are sharp, woody, with cotton like seeds. I tried to get them out, but unfortunately they are all through the batch. I'm unable to identify what they are so I'm scared to feed my rabbit this hay in case this is toxic. Does anyone know what it is? I'm desperate for hay now, so I've ordered from another site, as I can't risk it. If Haybox can assure me that these won't be in another batch, I would gladly re-order.
Michael v.
The best quality hay ove ever gotten and so safe for benny to eat. The thicker ones stab him
Grzegorz
Very good quality
Sarah M.
rabbits and guinea pigs aren't enjoying it.
Polly E.
I buy from Haybox because the great quality hay used to come just in a box. Now unfortunately, it is wrapped in plastic so I might as well buy from anywhere else. Very disappointed and hope you will ditch the plastic packaging.
Egle K.
My rabbits and guinea pigs only likes this hay, so far the best